The agreement consists of these Terms of sale, information provided in the booking solution and any special agreed conditions. In the event of a dispute between the information, it is expressly agreed between the parties before, unless it is contrary to mandatory legislation.
The agreement will also be completed by relevant statutory provisions governing the purchase of goods between entrepreneurs and consumers.
Read more about the buying process here: buying process
The seller is:
Web Media AS
Web Media AS is referred to in the following as the seller.
The purchaser is the consumer who makes the booking and is termed as the buyer/purchaser.
The stated price for the item and services is the total price the buyer will pay. This price includes all fees and additional charges. Additional costs that the seller before the purchase have not informed, should the buyer not carry. All prices are quoted in LCY.
Conclusion of the agreement
The agreement is binding on both parties when the purchaser has sent his order to the seller.
However, the agreement is not binding if there have been writing or entering errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realised that it was such a mistake.
The seller may request payment for the item from the time it is sent from the seller to the buyer.
If the purchaser uses a credit or debit card upon payment, the seller can reserve the purchase amount on the card upon booking. The card will be charged on the day the item is shipped.
When paying by invoice, the invoice to the purchaser is issued upon shipment of the item. The payment deadline is stated on the invoice and is at least 11 days from receipt.
If the buyer chooses to pay via monthly installments agree to the buyer the following conditions:
- The buyer pays 50% of the purchase price as a deposit and the remaining 50% is repaid over ten months.
- The seller will send the purchase an e-invoice for the installment amount each month with the 11 day payment deadline.
- In case of excluded payment, the purchaser will receive three payment notices. If the purchaser still has not paid the monthly amount within the payment deadline on the third notification, the seller will consider the payment agreement defaulted.
- In case of breach of the payment agreement, the seller will terminate the customer relationship and collect buyer's entire outstanding debts and interest on 8.5% and reminder fees.
- The buyer will receive three alerts on the claim (as described in section 4) before the case is sent to the External collection agency.
Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery is accomplished when the buyer, or his representative, has taken over the thing.
If no delivery time is stated in the booking solution, the seller shall deliver the item to the buyer without undue delay and 30 days after the order from the customer. The goods shall be delivered to the purchaser unless otherwise expressly agreed by the parties.
The risk of the item
The risk of the item passes to the buyer when he, or his representative, has received the goods delivered in accordance with section 6.
Right of withdrawal
Unless the agreement is excluded from the right of withdrawal, the purchaser may undo the purchase of the item in accordance with the right of withdrawal.
The buyer must give the seller notice of the use of the right of withdrawal within 14 days from the deadline begins to run. On the deadline, all calendar days are included. If the deadline ends on a Saturday, holiday or holiday day the deadline is extended to the nearest business day.
The cancellation deadline is deemed complied if the notification is sent before the expiry of the deadline. Buyer has the burden of proof that the right of withdrawal has been made, and therefore the message should be in writing (withdrawal form, email or letter).
The cancellation deadline begins to run:
- When purchasing individual items, the grace period will run from the day after the item (s) are
- Sold a subscription, or does the agreement regularly deliver identical goods, the deadline date from the day after the first shipment is
- If the purchase of several deliveries is made, the grace period will run from the day after the last
The cancellation deadline extends to 12 months after the expiry of the original deadline if the seller does not before the conclusion of the contract to say that there is a right of withdrawal and standardized withdrawal form. Similarly, in case of no disclosure of terms, deadlines and steps to use the right of withdrawal. If the trader provides the information during these 12 months, the grace period still expires 14 days after the day the purchaser received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to disclose that the buyer shall cover the return costs. The seller may not determine the fee for buyer's use of the right of withdrawal.
Buyer may try or test the goods in a proper manner to determine the nature, characteristics and function of the goods, without losing the right of withdrawal. If the trial or test of the item goes beyond what is prudent and necessary, the purchaser may be liable for any reduced value of the item. If the trial of the item is not considered hygienic, the item cannot be returned.
The seller is obliged to repay the purchase price of the purchaser without undue delay, and at least 14 days from the seller received notification of the buyer's decision to use the right of withdrawal. The seller has the right to withhold the payment until he has received the goods from the buyer, or until the buyer has submitted documentation for the goods to be sent back.
Delay and non-delivery-buyers ' rights and deadline for filing claims
If the seller does not deliver the goods or delivers it too late under the agreement between the parties, and this is not due to the purchaser or any relationship on the buyer's side, the purchaser pursuant to the rules of the Consumer Purchase Act Chapter 5 May Purchase price back, claim fulfillment, terminate the agreement and/or claim compensation from the seller.
In the case of a breach of remedy, the message of proof-of-mind should be in writing (e.g. email).
Buyer may retain the purchase and claim fulfillment from seller. However, buyer may not claim fulfillment if there is a hindrance that the seller cannot overcome, or if fulfilment will incur such a major disadvantage or cost of the seller that it is in substantial disparity with the purchaser's interest in that the seller Meet. Should the difficulties fall away within a reasonable time, the buyer may still require fulfillment.
The buyer loses his right to claim fulfillment if he or she waits unreasonably long to promote the claim.
If the seller fails to deliver the item at the time of delivery, the purchaser shall encourage the seller to deliver within a reasonable additional term for fulfillment. If the seller does not deliver the item within the additional deadline, the purchaser may cancel the purchase.
However, buyer may terminate the purchase immediately if seller refuses to deliver the item. Similarly, if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the delivery date is decisive.
If the item is delivered after the additional deadline the consumer has set or at the time of delivery that was decisive for the conclusion of the agreement, claims for termination must be made within a reasonable time after the buyer learns of the delivery.
The buyer may claim compensation for suffered loss due to the delay. However, this does not apply if the seller ensures that the delay is due to obstacles outside the seller's control that could not reasonably be taken into account at the time of the agreement, avoided, or overcome the consequences of.
Shortage of the item-the purchaser's rights and the claim deadline
If there is a shortage in the goods must be purchased within a reasonable time after it was discovered or should have been discovered, give the seller notice that he or she will invoke the defect. The buyer has always advertised in time if it occurs within 2 months. From the defect were detected or should have been detected. Claims may take place at least two years after the purchaser took over the item. If the item or part of it is intended to last substantially longer than two years, the claim period is five years.
If the item has a defect and this is not due to the purchaser or the conditions on the buyer's side, the purchaser pursuant to the rules of the Consumer Purchase Act Chapter 6 May, in the circumstances, hold the purchase price back, choose between rectification and Redelivery, charge Claim the agreement raised and/or claim compensation from the seller.
Complaints to the seller should be made in writing.
Correction or Redelivery
The buyer can choose between requiring the defect corrected or delivery of similar things. Seller may still oppose the buyer's claim if the implementation of the claim is impossible or the seller unreasonable costs. Rectification or redelivery shall be made within a reasonable time. The seller does not initially have the right to make more than two remedy attempts for the same shortage.
Buyer may require a suitable price reduction if the item is not corrected or redelivered. This means that the relationship between the reduced and agreed price corresponds to the relationship between the value of the things in deficient and contractual condition. If special reasons speak for it, the price refusal may instead be set equal to that of the purchaser.
If the item is not corrected or redelivered, the purchaser may also raise the purchase when the defect is not accidental.
Seller's rights at buyer's defaults
If the purchaser does not pay or fulfil the remaining duties under the agreement or the law, and this is not due to the seller or any conditions on the seller's side, the seller may, pursuant to the rules of the Consumer Purchase Act Chapter 9, under the circumstances Return, claim fulfillment of the agreement, claim the agreement raised as well as claim compensation from the buyer. The seller will also be able to charge interest on late payment, collection fee and a reasonable fee for unclaimed items.
The seller may retain the purchase and require the purchaser to pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim.
Seller may terminate the agreement in the event of substantial payment defaults or other material defaults from the buyer's side. However, the seller may not raise if the total purchase price is paid. Stipulates the seller a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest on late payment/collection fee
If the purchaser does not pay the purchase price according to the agreement, the seller may charge interest from the purchase price after the penal interest. In case of non-payment the claim, upon prior notice, may be sent to the buyer may be held liable for any fee after collection law.
Charge for unclaimed non-prepaid items
If the purchaser fails to retrieve unpaid goods, the seller may charge the buyer with a fee. The fee shall maximum cover the seller's actual outlay to deliver the item to the purchaser. Such a fee cannot be charged to purchasers under the age of 18.
The guarantee provided by the seller or the manufacturer grants the buyer rights in addition to the buyer already has after mandatory legislation. Thus, a guarantee does not imply any limitations in the purchaser's right to claim and delay or defects under points 9 and 10.
The data controller for collected personal information is the seller. Unless the purchaser agrees otherwise, the seller may, in line with the Personal Data Act, collect and store only the personal information necessary for the seller to implement the obligations under the Agreement. Buyer's personal data will only be disclosed to others if it is necessary for the seller to make the agreement with the purchaser, or in statutory cases.
Complaints are directed to the seller within a reasonable time, cf. Points 9 and 10. The Parties shall attempt to resolve any disputes in an amicably. If this is unsuccessful, the purchaser may contact the Consumer Council for mediation. The Consumer Council is available on Phone 23 400 500 or www.forbrukerradet.no.